We understand that your trust in us depends on how well we are able to protect your personal and account information. Therefore, we take guarding your information very seriously. We will NEVER contact you via e-mail or phone asking for confidential or sensitive information. Additionally, we will never ask you for your account number, PIN, SSN, credit card number or other personally identifiable information via e-mail. When you call us, please ensure you have dialed the credit union's phone number located in the contact us section of this website. Our associates will take steps to verify your identity when you call. All unsolicited requests for your personal information should be considered fraudulent.
If you have received a suspicious e-mail or other fraudulent correspondence regarding our credit union, please forward it to help@mountaincu.org.
Identity theft is one of the fastest-growing crimes in our country. An identity thief could drain your accounts, make purchases with your credit cards, use your insurance, or ruin your credit.
To help you keep your identity safe and secure, pay close attention to the following signs:
- Credit card and checking account statements that don't arrive when they should for no apparent reason
- Bills for purchases you never made
- Collection agencies attempting to collect on debts that you didn't incur
- Bills from credit accounts you did not open
- Unauthorized charges on your phone or checking account statements
- Credit reports showing new, unauthorized accounts
We also recommend our members review their personal credit report on a regular basis to help prevent identity-related fraud. By federal law, you have the right to obtain a free copy of your credit report. To get a free copy of your credit report, visit www.annualcreditreport.com.
As a result of the events on September 11, 2001, the USA Patriot Act was signed into law.
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What does this mean for you? When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.