Expert guidance, anytime you need.
At Mountain Credit Union, we're always listening, and always looking to improve. We believe strong communities are built on open communication. Whether you have a suggestion or a kind word to share, we want to hear from you.
Your feedback helps us better serve our members and stay rooted in what matters most—you.
Let's keep climbing higher—together.
Phone numbers for MCU branches are located on our Locations & Hours page.
(877) 699-6328 call MCU
(828) 456-6474 call MCU
Open 24/7
These numbers connect to our automated system which cannot reach a representative.
| Service | Telephone | Hours |
|---|---|---|
| After Hours Lost/Stolen | (888) 297-3416 call After Hours Lost/Stolen MasterCard Card Services | Open 24/7 |
| Activate a New Card | (800) 290-7893 call Activate a New Card MasterCard Card Services | Open 24/7 |
| Real Time PIN Change/Pick a PIN | (800) 290-7893 call Real Time PIN Change/Pick a PIN MasterCard Card Services | Open 24/7 |
| Debit Decline Assistance | (800) 547-0529 call Debit Decline Assistance MasterCard Card Services | Open 24/7 |
| Card Fraud Assistance | Live Agent (855) 293-2456 call Card Fraud Assistance Live Agent MasterCard Card Services Automated Line (800) 237-8990 call Card Fraud Assistance Automated MasterCard Card Services | Open 24/7 |
Did you know you can chat with a Member Service Representative directly through the MCU Mobile App using Conversations? Learn more about Conversations and get assistance whenever you need it!
Do not include sensitive information such as social security numbers or account numbers as this is not a secure form of communication.